We use cookies to make your experience better and for ads personalisation. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Delivery Information
- order by 2pm for NEXT DAY UK delivery*
- Free UK Next Day delivery*
*This excludes the Highlands and Islands
delivery FAQs
will my cake be fresh?
Your cake will arrive beautifully fresh for your occasion. We recommend that the cake(s) are stored in a cool dry place (but not in a fridge as this could dry the sponge out). They are not suitable for home freezing.
and in perfect condition?
Absolutely! We have developed special packaging that will protect the cake through the rigours of national and international travel.
how much time should I allow for delivery?
We offer a next day delivery service for those last minute cake orders but we also accept orders up to 1 year in advance of the delivery date. Certain postcode areas may not be available cake delivery next day guaranteed but all available delivery options will be presented to you when you place your order. Full details can be seen below in order to help you when deciding when to place your order.
We do advise to choose delivery a day prior to the occasion in order to ensure that the cake has arrived in the perfect condition we expect it to.
will my order arrive on time?
We work closely with our couriers to ensure that every order is delivered on time. In some instances there are factors which may affect the delivery which are out of our control. Where possible we will provide you with updated delivery information should an issue arise. Tracking details are also provided by the courier via email in order to help you track your order on the day.
We do advise it is a good idea to allow an extra day or two for delivery just in case.
To avoid any delays please ensure that you provide us with a complete and correct address with the correct postcode. You can check that you have the correct postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. We are not responsible for the accuracy of the Royal Mail's postcode finder. It is your responsibility to ensure that the delivery address you provide for any order you place is correct.
what if I miss my delivery?
If you have chosen the courier company delivery option, you are unable to specify an exact time with this service. If you are not in, the courier will try a neighbour before taking the delivery back to the depot. If they deliver to a neighbour or return the order to the depot they will leave a ‘Sorry We Missed You’ card with full details on how to rearrange delivery or collect from the depot.
You can track your order directly on the couriers website using your order reference number, or alternatively you can call the Customer Service Team at baker days on 0333 577 2559 or email at sales@bakerdays.com where we would be happy to check the progress of your cake for you.
If delivery has not been made by your chosen delivery date you can call the Customer Service Team on 0333 577 2559 or email at sales@bakerdays.com.
Deliveries cannot be rearranged by ourselves if a calling card is left by Royal Mail, you must contact them directly for this.
what if it is a surprise gift?
Don’t worry, if it’s a surprise, you can add your own optional message to the outside of the parcel i.e. “No peeking until your birthday”. Always better a day or two early than a day late!
UK mainland delivery
All deliveries within UK mainland are made using either our couriers DX or DPD Local/DPD courier. Courier options do require a signature upon delivery.
| Delivery Option | Charge | Cake Size | Method | Delivery Slot | Service |
|---|---|---|---|---|---|
| Order Placed 5 days in advance | FREE | All cake options | Courier | Anytime between 8am - 6pm | advance |
| All Day Delivery – order placed less than 5 days prior to delivery | FREE | All Letterbox cakes and cupcakes | Courier | Anytime between 8am - 6pm | advance |
| Next Day Delivery | FREE | All Letterbox cakes and cupcakes | Courier | Anytime between 8am - 6pm | advance |
| All Day Delivery – order placed least than 5 days prior to delivery | FREE | All non letterbox or cupcake options | Courier | Anytime between 8am - 6pm | advance |
| Next Day Delivery | FREE | All non letterbox or cupcake options | Courier | Anytime between 8am - 6pm | next day |
| By 12.30pm | £12.00 | All cake options | Courier | Anytime between 8am – 12.30pm | by 12.30pm |
| By 10.30am | £15.00 | All cake options | Courier | Anytime between 8am – 10.30am | by 10.30am |
| Saturday Delivery | £12.00 | All cake options | Courier | Anytime between 8am - 6pm | weekend |
All cakes are delivered by DX or DPD Local/DPD courier between 8am and 6pm. You are unable to specify a time with this service. If you are not in at the time of delivery, the courier will try a neighbour before taking the parcel back to the depot.
UK Highlands, Offshore and Remote Area Delivery
If your delivery postcode is classed as Highlands, Islands or Offshore then there may be additional delivery charges and delivery time restrictions applied.
These are set by our couriers and are not within our control.
When placing an order you will only be offered options available to your specific delivery address. With all costs and delivery times made clear.
| Delivery Option | Charge | Cake Size | Method | Delivery Slot | Service |
|---|---|---|---|---|---|
| Next Day Scottish Highlands | £15.00 | All cake options | Courier | Anytime between 8am - 6pm | Next Day Service |
| Sottish Highlands | £15.00 | All cake options | Courier | Anytime between 8am - 6pm | 2 – 5 Day Service |
| Scottish Islands & offshore | £25.00 | All cake options | Courier | Anytime between 8am - 6pm | 3 – 5 Day Service |
| Channel Islands | £20.00 | All cake options | Courier | Anytime between 8am - 6pm | 2 Day Service |
| Isle of Man | £20.00 | All cake options | Courier | Anytime between 8am - 6pm | 2 Day Service |
| Isle of Wight | £20.00 | All cake options | Courier | Anytime between 8am - 6pm | Next Day Service |
| Northern Ireland | £16.00 | All cake options | Courier | Anytime between 8am - 6pm | 2 Day Service |
Delivery by 12.30pm and 10.30am is available in some, but not all, of the areas above. You will only be offered these services when placing your order if they are available for your delivery address. Additional charges will be applied for these premium delivery options. With cake delivery to Northern Ireland, there may be an adiditonal customs charge that will need to be paid by yourselves as DX do not let us know this charge.
international delivery
We can send all of our cake sizes internationally regardless of size and quantity.
Unfortunately, we are not able to ship our helium balloons internationally due to freight restrictions.
letterbox international delivery
We send all of our international Letterbox order via Royal Mail International Track and Sign.
Details of where we deliver to, the charge for delivery and the time it takes to deliver is detailed below.
We cannot guarantee a delivery date on international orders and dispatch the order within 24 hours of receiving it via our website.
| Country | Charge | Delivery Time |
|---|---|---|
| Austria | £16.00 | 3 – 5 days |
| Belgium | £16.00 | 3 – 5 days |
| Bulgaria | £16.00 | 3 – 5 days |
| Cyprus | £16.00 | 3 – 5 days |
| Czech Republic | £16.00 | 3 – 5 days |
| Denmark | £16.00 | 3 – 5 days |
| Estonia | £16.00 | 3 – 5 days |
| Finland | £16.00 | 3 – 5 days |
| France | £16.00 | 3 – 5 days |
| Germany | £16.00 | 3 – 5 days |
| Greece | £16.00 | 3 – 5 days |
| Hungary | £16.00 | 3 – 5 days |
| Iceland | £16.00 | 3 – 5 days |
| Ireland | £16.00 | 3 – 5 days |
| Italy | £16.00 | 3 – 5 days |
| Latvia | £16.00 | 3 – 5 days |
| Country | Charge | Delivery Time |
|---|---|---|
| Lithuania | £16.00 | 3 – 5 days |
| Luxembourg | £16.00 | 3 – 5 days |
| Malta | £16.00 | 3 – 5 days |
| Netherlands | £16.00 | 3 – 5 days |
| Norway | £16.00 | 3 – 5 days |
| Poland | £16.00 | 3 – 5 days |
| Portugal | £16.00 | 3 – 5 days |
| Romania | £16.00 | 3 – 5 days |
| Russia | £16.00 | 3 – 5 days |
| Solvakia | £16.00 | 3 – 5 days |
| Slovenia | £16.00 | 3 – 5 days |
| Spain | £16.00 | 3 – 5 days |
| Sweden | £16.00 | 3 – 5 days |
| Switzerland | £16.00 | 5 – 7 days |
| Turkey | £16.00 | 3 – 5 days |
*Customs clearance charge, £25 per consignment for the following: Switzerland and Croatia. We can make deliveries to many other parts of the world subject to quotation and customs regulations. Deliveries outside of the EU may be subject to customs delays.
small party, medium, large and cupcakes international delivery
We send all of our international larger cake orders via a DPD International Tracked service.
You will receive an email with links to track your order personally.
Details of where we deliver to, the charge for delivery and the time it takes to deliver is detailed below.
We cannot guarantee a delivery date on international orders and dispatch the order within 24 hours of receiving it via our website.
| Country | Charge | Delivery Time |
|---|---|---|
| Austria | £17.50 | 3 days |
| Belgium | £16.00 | 2 days |
| Bosnia-Herzegovina | £36.40 | 4 - 6 days |
| Bulgaria | £36.40 | 4 – 6 days |
| Croatla | £24.70 | 4 – 5 days |
| Czech Republic | £18.90 | 3 – 4 days |
| Denmark | £17.50 | 3 days |
| Estonia | £24.70 | 4 – 5 days |
| Finland | £24.70 | 4 – 5 days |
| France | £16.00 | 2 days |
| Germany | £16.00 | 2 days |
| Greece | £36.40 | 4 – 6 days |
| Hungary | £24.70 | 4 – 5 days |
| Iceland | £36.40 | 4 – 6 days |
| Ireland | £16.00 | 2 days |
| Italy | £18.90 | 3 – 4 days |
| Country | Charge | Delivery Time |
|---|---|---|
| Latvia | £36.40 | 4 – 6 days |
| Liechtenstein | £17.50 | 3 days |
| Lithuania | £36.40 | 4 – 6 days |
| Luxembourg | £16.00 | 2 days |
| Netherlands | £16.00 | 2 days |
| Norway | £36.40 | 4 – 6 days |
| Poland | £24.70 | 4 – 5 days |
| Portugal | £24.70 | 4 – 5 days |
| Romania | £36.40 | 4 – 6 days |
| Serbia | £36.40 | 4 – 6 days |
| Solvakia | £18.90 | 3 – 4 days |
| Slovenia | £24.70 | 4 – 5 days |
| Spain | £18.90 | 3 – 4 days |
| Sweden | £24.70 | 4 – 5 days |
| Switzerland | £17.50 | 3 days |
If you do not see the country you wish to send a cake to, or if you have any further questions regarding our delivery options, please contact our Customer Service Team for further assistance:
tel: +44 (0)333 577 2559 | email: team@bakerdays.com