order by 2pm for NEXT DAY UK delivery

delivery information

delivery FAQs


will my cake be fresh?

Your cake will arive beautifully fresh for your occasion. We recommend that the cake(s) are stored in a cool dry place (but not in a fridge as this could dry the sponge out). They are not suitable for home freezing.

 

and in perfect condition?

Absolutely! We have developed special packaging that will protect the cake through the rigours of national and international travel.


how much time should I allow for delivery?

We offer a next day delivery service for those last minute cake orders but we also accept orders up to 1 year in advance of the delivery date.  Certain postcode areas may not be available next day guaranteed but all available delivery options will be presented to you when you place your order.  Full details can be seen below in order to help you when deciding when to place your order.
We do advise to choose delivery a day prior to the occasion in order to ensure that the cake has arrived in the perfect condition we expect it to.


will my order arrive on time?

We work closely with our couriers to ensure that every order is delivered on time.  In some instances there are factors which may affect the delivery which are out of our control. Where possible we will provide you with updated delivery information should an issue arise. Tracking details are also provided by the courier via email in order to help you track your order on the day.
We do advise it is a good idea to allow an extra day or two for delivery just in case.

To avoid any delays please ensure that you provide us with a complete and correct address with the correct postcode. You can check that you have the correct postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. We are not responsible for the accuracy of the Royal Mail's postcode finder. It is your responsibility to ensure that the delivery address you provide for any order you place is correct.



what if I miss my delivery?

If you have chosen the courier company delivery option, you are unable to specify an exact time with this service. If you are not in, the courier will try a neighbour before taking the delivery back to the depot. If they deliver to a neighbour or return the order to the depot they will leave a ‘Sorry We Missed You’ card with full details on how to rearrange delivery or collect from the depot. 

You can track your order directly on the couriers website using your order reference number, or alternatively you can call the Customer Service Team on 01623 867160 or email at team@bakerdays.com where we would be happy to check the progress of your cake for you.
If you have selected free delivery for Letterbox cakes then we will use the Royal Mail first class delivery option, unfortunately we are unable to track this option.  If delivery has not been made by your chosen delivery date you can call the Customer Service Team on 01623 867160 or email at team@bakerdays.com.

Deliveries cannot be rearranged by ourselves if a calling card is left by Royal Mail, you must contact them directly for this.


what if it is a surprise gift?

Don’t worry, if it’s a surprise, you can add your own optional message to the outside of the parcel i.e. “No peeking until your birthday”. Always better a day or two early than a day late!

 

free delivery when i spend £100?

If your order total comes to £100 or more then we will deliver your order for free! The order will need to be placed in a single transaction and be delivered to the same address on the same delivery date in order to qualify for this fantastic offer.  We will then create your order and send it on the date requested via our Courier on our all day delivery option (8am to 6pm) and you can choose any day of the week for this service, including weekends!

 

UK mainland delivery

All deliveries within UK mainland are made using either our couriers APC/DPD Local or Royal Mail. Courier options do require a signature upon delivery.

All Letterbox cakes ordered with our FREE delivery option will be sent Royal Mail first class, so please check this option for delivery information.

Delivery Option Charge Cake Size Method Delivery Slot Service
Order Placed 3 days in advance FREE All non Letterbox options Courier Anytime between 8am - 6pm advance
Order Placed 3 days in advance FREE Letterbox Cakes Royal Mail With regular post 1 – 3 day service
All Day Delivery – order placed 2 days prior to delivery £5.99 All cake options Courier Anytime between 8am - 6pm next day
By 12.30pm £12.00 All cake options Courier Anytime between 8am – 12.30pm by 12.30pm
By 10.30am £15.00 All cake options Courier Anytime between 8am – 10.30am by 10.30am
Saturday Delivery £15.00 All cake options Courier Anytime between 8am - 6pm weekend
Sunday Delivery £15.00 All cake options Courier Anytime between 8am - 6pm weekend

Royal Mail state 90% of first class post will arrive the next day, but bad weather and unforeseen circumstances occasionally mean that this is not possible. Please allow up to 3 working days for your Royal Mail delivery.  We will dispatch your Letterbox Gift Cake the day before your selected delivery unless you advise us at the time of ordering to dispatch on an earlier date.  We will accommodate this request where possible but in some cicumstances this may not be possible. Please call us to discuss this option if required.

All cakes are delivered by APC or DPD Local/DPD courier between 8am and 6pm. You are unable to specify a time with this service. If you are not in at the time of delivery, the courier will try a neighbour before taking the parcel back to the depot.

 

UK Highlands, Offshore and Remote Area Delivery

If your delivery postcode is classed as Highlands, Islands or Offshore then there may be additional delivery charges and delivery time restrictions applied.

These are set by our couriers and are not within our control.

When placing an order you will only be offered options available to your specific delivery address. With all costs and delivery times made clear.

Delivery Option Charge Cake Size Method Delivery Slot Service
Next Day Scottish Highlands £15.00 All cake options Courier Anytime between 8am - 6pm Next Day Service
Sottish Highlands £15.00 All cake options Courier Anytime between 8am - 6pm 2 – 5 Day Service
Scottish Islands & offshore £25.00 All cake options Courier Anytime between 8am - 6pm 3 – 5 Day Service
Channel Islands £20.00 All cake options Courier Anytime between 8am - 6pm 2 Day Service
Isle of Man £20.00 All cake options Courier Anytime between 8am - 6pm 2 Day Service
Isle of Wight £20.00 All cake options Courier Anytime between 8am - 6pm Next Day Service
Northern Ireland £16.00 All cake options Courier Anytime between 8am - 6pm 2 Day Service

Delivery by 12.30pm and 10.30am is available in some, but not all, of the areas above. You will only be offered these services when placing your order if they are available for your delivery address. Additional charges will be applied for these premium delivery options.

 

international delivery

We can send all of our cake sizes internationally regardless of size and quantity.

Unfortunately, we are not able to ship our helium balloons internationally due to freight restrictions.

 

letterbox international delivery

We send all of our international Letterbox order via Royal Mail International Track and Sign.

Details of where we deliver to, the charge for delivery and the time it takes to deliver is detailed below.

We cannot guarantee a delivery date on international orders and dispatch the order within 24 hours of receiving it via our website.

Country Charge Delivery Time
Austria £16.00 3 – 5 days
Belgium £16.00 3 – 5 days
Bulgaria £16.00 3 – 5 days
Cyprus £16.00 3 – 5 days
Czech Republic £16.00 3 – 5 days
Denmark £16.00 3 – 5 days
Estonia £16.00 3 – 5 days
Finland £16.00 3 – 5 days
France £16.00 3 – 5 days
Germany £16.00 3 – 5 days
Greece £16.00 3 – 5 days
Hungary £16.00 3 – 5 days
Iceland £16.00 3 – 5 days
Ireland £16.00 3 – 5 days
Italy £16.00 3 – 5 days
Latvia £16.00 3 – 5 days

Country Charge Delivery Time
Lithuania £16.00 3 – 5 days
Luxembourg £16.00 3 – 5 days
Malta £16.00 3 – 5 days
Netherlands £16.00 3 – 5 days
Norway £16.00 3 – 5 days
Poland £16.00 3 – 5 days
Portugal £16.00 3 – 5 days
Romania £16.00 3 – 5 days
Russia £16.00 3 – 5 days
Solvakia £16.00 3 – 5 days
Slovenia £16.00 3 – 5 days
Spain £16.00 3 – 5 days
Sweden £16.00 3 – 5 days
Switzerland £16.00 5 – 7 days
Turkey £16.00 3 – 5 days
     

*Customs clearance charge, £25 per consignment for the following: Switzerland and Croatia. We can make deliveries to many other parts of the world subject to quotation and customs regulations. Deliveries outside of the EU may be subject to customs delays.

 

small party, medium, large and cupcakes international delivery

We send all of our international larger cake orders via a DPD International Tracked service.

You will receive an email with links to track your order personally.

Details of where we deliver to, the charge for delivery and the time it takes to deliver is detailed below.

We cannot guarantee a delivery date on international orders and dispatch the order within 24 hours of receiving it via our website.

Country Charge Delivery Time
Austria £17.50 3 days
Belgium £16.00 2 days
Bosnia-Herzegovina £36.40 4 - 6 days
Bulgaria £36.40 4 – 6 days
Croatla £24.70 4 – 5 days
Czech Republic £18.90 3 – 4 days
Denmark £17.50 3 days
Estonia £24.70 4 – 5 days
Finland £24.70 4 – 5 days
France £16.00 2 days
Germany £16.00 2 days
Greece £36.40 4 – 6 days
Hungary £24.70 4 – 5 days
Iceland £36.40 4 – 6 days
Ireland £16.00 2 days
Italy £18.90 3 – 4 days

Country Charge Delivery Time
Latvia £36.40 4 – 6 days
Liechtenstein £17.50 3 days
Lithuania £36.40 4 – 6 days
Luxembourg £16.00 2 days
Netherlands £16.00 2 days
Norway £36.40 4 – 6 days
Poland £24.70 4 – 5 days
Portugal £24.70 4 – 5 days
Romania £36.40 4 – 6 days
Serbia £36.40 4 – 6 days
Solvakia £18.90 3 – 4 days
Slovenia £24.70 4 – 5 days
Spain £18.90 3 – 4 days
Sweden £24.70 4 – 5 days
Switzerland £17.50 3 days
   

If you do not see the country you wish to send a cake to, or if you have any further questions regarding our delivery options, please contact our Customer Service Team for further assistance:

tel: +44 (0)1623 867160  |  email: team@bakerdays.com