Delivery Information

*This excludes the Highlands and Islands

delivery FAQs

will my cake be fresh?

Your cake will arrive beautifully fresh for your occasion. We recommend that the cake(s) are stored in a cool dry place (but not in a fridge as this could dry the sponge out). They are not suitable for home freezing.

 

and in perfect condition?

Absolutely! We have developed special packaging that will protect the cake through the rigours of national and international travel.

how much time should I allow for delivery?

We offer a next day delivery service for those last minute cake orders but we also accept orders up to 1 year in advance of the delivery date.  Certain postcode areas may not be available cake delivery next day guaranteed but all available delivery options will be presented to you when you place your order.  Full details can be seen below in order to help you when deciding when to place your order.
We do advise to choose delivery a day prior to the occasion in order to ensure that the cake has arrived in the perfect condition we expect it to.

will my order arrive on time?

We work closely with our couriers to ensure that every order is delivered on time.  In some instances there are factors which may affect the delivery which are out of our control. Where possible we will provide you with updated delivery information should an issue arise. Tracking details are also provided by the courier via email in order to help you track your order on the day.
We do advise it is a good idea to allow an extra day or two for delivery just in case.

To avoid any delays please ensure that you provide us with a complete and correct address with the correct postcode. You can check that you have the correct postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. We are not responsible for the accuracy of the Royal Mail's postcode finder. It is your responsibility to ensure that the delivery address you provide for any order you place is correct.

what if I miss my delivery?

If you have chosen the courier company delivery option, you are unable to specify an exact time with this service. If you are not in, the courier will try a neighbour before taking the delivery back to the depot. If they deliver to a neighbour or return the order to the depot they will leave a ‘Sorry We Missed You’ card with full details on how to rearrange delivery or collect from the depot. 

You can track your order directly on the couriers website using your order reference number, or alternatively you can call the Customer Service Team at baker days on 0333 577 2559 or email at sales@bakerdays.com where we would be happy to check the progress of your cake for you.
If delivery has not been made by your chosen delivery date you can call the Customer Service Team on 0333 577 2559 or email at sales@bakerdays.com.

Deliveries cannot be rearranged by ourselves if a calling card is left by Royal Mail, you must contact them directly for this.


what if it is a surprise gift?

Don’t worry, if it’s a surprise, you can add your own optional message to the outside of the parcel i.e. “No peeking until your birthday”. Always better a day or two early than a day late!

 

UK mainland delivery

All deliveries within UK mainland are made using either our couriers DX or DPD Local/DPD courier. Courier options do require a signature upon delivery.

Delivery OptionChargeCake SizeMethodDelivery SlotService
Order Placed 5 days in advanceFREEAll cake optionsCourierAnytime between 8am - 6pmadvance
All Day Delivery – order placed less than 5 days prior to deliveryFREEAll Letterbox cakes and cupcakesCourierAnytime between 8am - 6pmadvance
Next Day DeliveryFREEAll Letterbox cakes and cupcakesCourierAnytime between 8am - 6pmadvance
All Day Delivery – order placed least than 5 days prior to deliveryFREEAll non letterbox or cupcake optionsCourierAnytime between 8am - 6pmadvance
Next Day Delivery  FREEAll non letterbox or cupcake options CourierAnytime between 8am - 6pmnext day
By 12.30pm£12.00All cake optionsCourierAnytime between 8am – 12.30pmby 12.30pm
By 10.30am£15.00All cake optionsCourierAnytime between 8am – 10.30amby 10.30am
Saturday Delivery£12.00All cake optionsCourierAnytime between 8am - 6pmweekend

 

All cakes are delivered by DX or DPD Local/DPD courier between 8am and 6pm. You are unable to specify a time with this service. If you are not in at the time of delivery, the courier will try a neighbour before taking the parcel back to the depot.

 

UK Highlands, Offshore and Remote Area Delivery

If your delivery postcode is classed as Highlands, Islands or Offshore then there may be additional delivery charges and delivery time restrictions applied.

These are set by our couriers and are not within our control.

When placing an order you will only be offered options available to your specific delivery address. With all costs and delivery times made clear.

Delivery OptionChargeCake SizeMethodDelivery SlotService
Next Day Scottish Highlands£15.00All cake optionsCourierAnytime between 8am - 6pmNext Day Service
Sottish Highlands£15.00All cake optionsCourierAnytime between 8am - 6pm2 – 5 Day Service
Scottish Islands & offshore£25.00All cake optionsCourierAnytime between 8am - 6pm3 – 5 Day Service
Channel Islands£20.00All cake optionsCourierAnytime between 8am - 6pm2 Day Service
Isle of Man£20.00All cake optionsCourierAnytime between 8am - 6pm2 Day Service
Isle of Wight£20.00All cake optionsCourierAnytime between 8am - 6pmNext Day Service
Northern Ireland£16.00All cake optionsCourierAnytime between 8am - 6pm2 Day Service

Delivery by 12.30pm and 10.30am is available in some, but not all, of the areas above. You will only be offered these services when placing your order if they are available for your delivery address. Additional charges will be applied for these premium delivery options.

international delivery

We can send all of our cake sizes internationally regardless of size and quantity.

Unfortunately, we are not able to ship our helium balloons internationally due to freight restrictions.

 

letterbox international delivery

We send all of our international Letterbox order via Royal Mail International Track and Sign.

Details of where we deliver to, the charge for delivery and the time it takes to deliver is detailed below.

We cannot guarantee a delivery date on international orders and dispatch the order within 24 hours of receiving it via our website.

CountryChargeDelivery Time
Austria£16.003 – 5 days
Belgium£16.003 – 5 days
Bulgaria£16.003 – 5 days
Cyprus£16.003 – 5 days
Czech Republic£16.003 – 5 days
Denmark£16.003 – 5 days
Estonia£16.003 – 5 days
Finland£16.003 – 5 days
France£16.003 – 5 days
Germany£16.003 – 5 days
Greece£16.003 – 5 days
Hungary£16.003 – 5 days
Iceland£16.003 – 5 days
Ireland£16.003 – 5 days
Italy£16.003 – 5 days
Latvia£16.003 – 5 days
CountryChargeDelivery Time
Lithuania£16.003 – 5 days
Luxembourg£16.003 – 5 days
Malta£16.003 – 5 days
Netherlands£16.003 – 5 days
Norway£16.003 – 5 days
Poland£16.003 – 5 days
Portugal£16.003 – 5 days
Romania£16.003 – 5 days
Russia£16.003 – 5 days
Solvakia£16.003 – 5 days
Slovenia£16.003 – 5 days
Spain£16.003 – 5 days
Sweden£16.003 – 5 days
Switzerland£16.005 – 7 days
Turkey£16.003 – 5 days
   

*Customs clearance charge, £25 per consignment for the following: Switzerland and Croatia. We can make deliveries to many other parts of the world subject to quotation and customs regulations. Deliveries outside of the EU may be subject to customs delays.

 

small party, medium, large and cupcakes international delivery

We send all of our international larger cake orders via a DPD International Tracked service.

You will receive an email with links to track your order personally.

Details of where we deliver to, the charge for delivery and the time it takes to deliver is detailed below.

We cannot guarantee a delivery date on international orders and dispatch the order within 24 hours of receiving it via our website.

CountryChargeDelivery Time
Austria£17.503 days
Belgium£16.002 days
Bosnia-Herzegovina£36.404 - 6 days
Bulgaria£36.404 – 6 days
Croatla£24.704 – 5 days
Czech Republic£18.903 – 4 days
Denmark£17.503 days
Estonia£24.704 – 5 days
Finland£24.704 – 5 days
France£16.002 days
Germany£16.002 days
Greece£36.404 – 6 days
Hungary£24.704 – 5 days
Iceland£36.404 – 6 days
Ireland£16.002 days
Italy£18.903 – 4 days
CountryChargeDelivery Time
Latvia£36.404 – 6 days
Liechtenstein£17.503 days
Lithuania£36.404 – 6 days
Luxembourg£16.002 days
Netherlands£16.002 days
Norway£36.404 – 6 days
Poland£24.704 – 5 days
Portugal£24.704 – 5 days
Romania£36.404 – 6 days
Serbia£36.404 – 6 days
Solvakia£18.903 – 4 days
Slovenia£24.704 – 5 days
Spain£18.903 – 4 days
Sweden£24.704 – 5 days
Switzerland£17.503 days
   

If you do not see the country you wish to send a cake to, or if you have any further questions regarding our delivery options, please contact our Customer Service Team for further assistance:

tel: +44 (0)333 577 2559  |  email: team@bakerdays.com

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